At Lutekofta, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a money-back guarantee on all products bought from www.lutekofta.com. Please review the following terms and process carefully before initiating a return or exchange.
1. Eligibility for Returns
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Products must be returned within 30 days of delivery.
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Items must be unused, unwashed, and in their original packaging with all tags attached.
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Products showing signs of wear, damage, or alteration will not be accepted for return.
2. Refunds and Fees
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All returns are subject to a $49 restocking fee, which will be deducted from your refund.
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Refunds are issued to the original method of payment within 7–10 business days after the returned item has been received and inspected.
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Original shipping costs from your order are non-refundable.
3. Exchanges
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You may exchange your product for another size or style without paying the restocking fee.
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A $29 shipping fee applies to send the replacement item.
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Exchanges are processed once the returned item passes inspection.
4. How to Start a Return or Exchange
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Contact our support team at post@lutekofta.com with your order number and reason for return.
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You will receive a return authorization and detailed shipping instructions.
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Ship the product back using a reliable courier service with tracking.
5. Damaged or Incorrect Items
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If you receive a defective, damaged, or incorrect product, contact us immediately.
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We will arrange a replacement or full refund at no additional cost.
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If an order arrives with obvious shipping damage, please call +4795774831 or send an email to post@lutekofta.com with pictures of the damaged package. Please retain all packaging materials and paperwork for the order if shipping damage is a potential issue
Lutekofta stands behind the quality of every item and aims to make your shopping experience secure, transparent, and worry-free.
